Quality Assurance
All Fit Plus Smart Scale products are under one (1) year limited warranty. The warranty is listed at the end of this page.
To register your product warranty, please send an email to cs@fit-profile.com, In your email please have the following information:
Product Name (including Model Number, e.g., Fit Plus Black)
Purchase Order Number (e.g., amazon.com format like 111-1234567-1234567)
Purchase Date
Price
Your Name
Your Email
Your Address, Phone Number, PayPal account (optional, for use of sending you refund or replacement)
TWELVE (12) MONTH LIMITED MANUFACTURER’S WARRANTY ON FIT PLUS SMART SCALE
Effective from May 20, 2021
Global eFit Inc. warrants to customers who purchase any Fit Plus Smart Scales from an authorized seller that Fit Plus Smart Scales will be free of defects in workmanship and materials for the duration of Twelve (12) months or otherwise as specified in writing by Global eFit Inc. at the time of sale.
During the Twelve (12) month warranty period, Global eFit Inc. will repair or replace the Fit Plus Smart Scales which fail to operate as intended, where it is established that the failure is directly due to defective workmanship or materials as judged by Global eFit Inc. or an authorized Service Agent.
The Manufacturer’s Warranty does not apply to defects caused by factors other than normal domestic use or use in accordance with the Product’s User Manual. The Warranty does not apply to damage to this product that occurred because of abuse or misuse, abnormal service or handling, battery leakage or failure, or if the product has been altered or modified in any way, or if the damage was caused by repairs or service provided or attempted by anyone other than Global eFit Inc. Technical Services or by an authorized Service Agent.
HOW TO MAKE A CLAIM
To make a claim under this warranty, the customer must contact either the authorized seller from which the products were purchased or Global eFit Inc.
All expense of claiming the warranty (e.g., shipping, handling, postage, insurance) will be borne by the customer making the claim. The following information will be required with the customer’s warranty request: (1) date of purchase; (2) place of purchase; (3) full name; (4) shipping address; (5) email address; (6) product model number; (7) proof of purchase (e.g., purchase order number). Warranty requests that do not include all the required information may be declined or have a processing delay.
Upon receipt of the product, the warranty claim will be reviewed, and the product will be inspected by Global eFit Inc. Technical Services or by an authorized Service Agent. If the warranty claim is found to be valid, the product will be repaired and returned to the customer or a replacement product will be sent to the customer.
Our goods come with guarantees that cannot be excluded under the laws of the state of Texas or other applicable laws. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Global eFit Inc.
17304 Preston Road, Suite 800, Dallas,
TX 75252, USA
1-866-786-5988 (toll-free US & Canada; M-F 9:00am - 5:00pm Central Time)
www.global-efit.com